Evolving to Better Support Athletes of All Levels

And we’ve made strong strides. We’ve put key policies in place, investigated and resolved allegations of abuse and misconduct, and have restricted and banned individuals from participating in sport. All of these efforts have made sport safer. Yet, there’s more we can do to improve as an organization and show up for athletes at every level.

Over the past eight months, we’ve conducted a top-to-bottom review of our processes, seeking feedback from athletes and national governing bodies (NGBs) along the way.

We are listening to athletes, and we are committed to responding with improvements to better serve them. To do this, we’ve launched an initial set of process improvements that impact nearly every aspect of our work.

The changes focus on increasing efficiency, information sharing, and trauma-sensitivity, and include: a departmental restructure; improved process education and communication; categorizing case closure and hold outcomes; assigning specialized staff to handle minor Claimants; dedicating resources to data collection and trauma-sensitivity training as well as other process refinements.

We are proud of the progress we’ve made, but we’re clear-eyed about the work ahead of us. Athlete safety remains our priority, and we are committed to evolving to meet the needs of athletes of all levels—from the practice fields in our neighborhoods to the podium in Paris.

To explore the complete list of process improvements, visit our process improvements webpage.