FAQs

If you are currently involved with a Response and Resolution process or considering beginning one, we offer reliable resources to help you. The U.S. Center for SafeSport has several rules, policies and procedures to keep you informed and educated.

FAQs

General

The Center’s authority derives from the bylaws of the United States Olympic & Paralympic Committee (USOPC) and the individual National Governing Bodies (NGBs) who have all agreed to be subject to the Center’s jurisdiction and processes.  In addition, in 2018, Congress passed The Protecting Young Victims from Sexual Abuse and Safe Sport Authorization Act of 2017 which mandates that the USOPC eliminate abuse and recognizes the Center’s jurisdiction and authority to fulfill this mission.

Yes. The Center’s independence comes from its bylaws, board of directors and governance. The Center is also responsible for independent, regular and random audits of all NGBs and the USOPC.

The Center responds to and resolves all allegations of sexual misconduct within the USOPC and sets training requirements and abuse-prevention policies for NGBs that oversee individual sports.

Each NGB has its own safe sport program, through which the NGBs enforce the Center’s policies, requirements, and any sanctions imposed after investigation. The NGBs’ safe sport programs have their own mechanisms and designated offices to investigate and resolve allegations of physical and emotional misconduct.

Congress, the USOPC, 50 NGBs, foundations and individual donors fund the Center. It also generates revenue from its fee-for-service model for educating and training sport organizations outside of the USOPC.

The Code establishes the policies and process for the Center’s Response & Resolution Office, provides the rules and procedures for the investigation and resolution of reported incidents, and defines the various forms of prohibited conduct for Participants, including the various forms of sexual, emotional, and physical abuse.

The Code applies to all individuals who participate in sport within the Olympic and Paralympic Movements. The SafeSport Code defines these individuals as “Participants.” This includes a wide range of individuals who participant in sport in various capacities, including members, license holders, or employees of a National Governing Body (NGB) or its Local Affiliated Organizations (LAO), as well as volunteers, trainers, coaches, athletes, or contracted individuals who have been “authorized, approved, or appointed by an NGB, LAO, or the USOPC to have regular contact with or authority over Minor Athletes.” Participants also include those who are otherwise considered to be “within the governance or disciplinary jurisdiction of an NGB, LAO, or the USOPC.” More information regarding the specific types of individuals who fall within an NGB’s jurisdiction can be found on the relevant NGB’s website.

Response and Resolution

It’s the Center’s policy to not speak to specific matters in order to protect the integrity of the process and the confidentiality of the individuals involved, including Claimants. If the Center enacts a temporary measure or sanction that impacts a Respondent’s eligibility to participate in sport, it can be found in its publicly searchable database.

Publicly disclosing information is inconsistent with best practices and can jeopardize the Center’s mission to protect athletes and other sport participants. The Center’s decision is always shared with the Claimant(s) and Respondent.

When a report is made to the Center, it undergoes a preliminary inquiry to determine if there is reason to believe a Participant within the Movements violated the Code. If so, the Center will initiate an investigation.

The NGBs and USOPC must ensure enforcement of any temporary measure(s) or sanctions issued by the Center.

The database includes both the Center’s temporary measures and sanctions, and also NGB-adjudicated and certified records of sexual misconduct from before the Center opened.

No. A name only appears in the database if, through a temporary measure or following a decision, the Center restricts an individual’s eligibility to participate within the USOPC. The Center updates the database frequently to ensure everyone has access to the same accurate information.

Steps for reporting and the ability to make a report can be found on the Report a SafeSport Concern page of our website.

Yes. Whether reporting online, by email or by phone, you may stay anonymous. Please note, however, this may make it difficult for the Center to investigate and we will not be able to follow-up with you if we have questions. For more information about anonymity, please review What to expect: anonymity, confidentiality and privacy.

Education and Training

The Center offers a variety of tailored for adults and minor athletes, and covers topics such as mandatory reporting, sexual misconduct awareness education, emotional and physical misconduct, and abuse prevention. More information is available here.

In addition to the SafeSport Code, it sets mandatory Minor Athlete Abuse Prevention Policies, which includes an Education & Training Policy, as well as required policies that limit one-on-one interactions between certain adults who have regular contact with minor athletes.

For individuals affiliated with a national sport governing body recognized by the U.S. Olympic & Paralympic Committee, training is available through their membership with the NGB. Individuals and organizations outside of those sports can take the SafeSport Trained course to learn how to recognize, prevent and respond to all forms of abuse.

The Center also provides free resources for parents, coaches and athletes of all levels including minor athlete training (with parental consent). Link to Training services Page.

Individual Training:
www.athletesafety.org.

Groups and Youth Sports Organizations:
Please reach out to us to learn how your organization can benefit from the SafeSport™ Trained course. To discuss pricing and online offerings for your organizations training@safesport.org

The Center’s online training is currently available to U.S. Olympic & Paralympic Committee NGBs at safesport.org. Please contact the National Governing Body for your sport to obtain an access code directly from your organization.

Tech Support

For any technical issues with online training access, please contact the SafeSport Help Desk directly at help.desk@safesport.org or +1 (720) 676-6417.

The Help Desk hours are Monday – Friday, 8:00 a.m. – 9:00 p.m. EST, and Saturday and Sunday, 12:00 p.m. – 5:00 p.m. EST. We will do our best to get your questions answered as soon as possible.

You can create an account by clicking Sign In and then clicking the Register button.  When registering if you find your email address already has an account associated with it, click the “Forgot Password” link on the Sign In page to reset your password.

Memberships are handled by each organization. Please contact the organization you are a member of to resolve the issue.

If you cannot download or print your certificate, please take the following steps:

  • Submit a request to the SafeSport Help Desk; and
  • Take a screen shot of your completed training for your records and submit the screen shot directly to your national governing body.

Access codes are provided by each organization. Please contact the organization you are a member of to obtain an access code.

Please contact the National Governing Body for your sport. They are responsible for informing their Participants of ongoing training requirements. As a general rule, training completed on the previous system in 2017, prior to the new system launch, will be valid for one year.

Sometimes this may be caused by a slow or intermittent internet connection. In some rare cases the videos may be blocked by your network administrator. This sometimes happens in corporate, educational, and government settings. In order to view videos you will need to access them from another location.

It is recommended that you access this site and online training materials using a broadband internet connection. If you have slower connection, all of the content is still accessible but may take a bit longer to load. Google Chrome or Firefox ensures the best experience.

It is recommended that you access this site and online training materials using a broadband Internet connection. If you have a slower connection, all the content is still accessible but may take a bit longer to load.

If you have an older web browser, videos may require Adobe Flash Player when being viewed on desktop/laptop computers. For all modern desktop browsers as well as mobile devices, no plugin is required to view videos. You will also need a PDF viewer like Adobe Reader in order to view print your certificate of completion. Certificates of completion may not be able to be downloaded on all tablets and mobile devices.

In some cases issues you experience can be resolved by clearing your web browser’s cache. Since there are many types of web browsers on many devices, this link covers how to clear your cache on most of them.

Once you’ve successfully completed an activity, you can download your certificate at any time by following these steps:

  1. Sign into your account using your email address and password. If you do not remember your password, you can click the “Forgot Password” link on the Sign In page to retrieve it.
  2. From the menu, click on your name and select “Your Activities”.
  3. Any activity you have completed will have a “Download Certificate” button.
  4. Click this button to begin downloading your certificate. Please note that it may take a moment for the certificate to fully download.

Activities do not have to be completed all at once. Here are the steps to resume where you left off:

  1. Sign in using your email address and password.
  2. Select “Your Activities” from the main menu.
  3. From the list of activities click the training you would like to resume.

If you do not remember your password, click on the “Forgot Password” link on the Sign-In page. You will be prompted to enter the email address associated with your account. Next you will receive an email with instructions on how to reset your password.

The resolution will vary based on which web browser you are using.  Below are examples for some commonly used browsers. Open your browser’s preferences (or settings) and follow the instructions below.

  • In Safari set “Prevent Cross-Site Tracking” to disabled.
  • In Firefox set “Tracking Protection” to “Only in private windows”.
  • In Google Chrome set “Send a Do Not Track request with your browsing traffic” to disabled.
  • In Internet Explorer set “Access data sources across domains” to enabled. 

Once you do this you may need to refresh the page for the change to take effect.

Supported browsers include:

  • Chrome 48+
  • Firefox 44+
  • Internet Explorer/Edge 11+
  • Opera 34+
  • Safari 7+

Supported tablets and mobile devices include:

  • iOS 8+
  • Android 4.4+
  • Windows Phone 8.1+

If you still have a question after you have reviewed the FAQs, please contact the SafeSport Help Desk directly at help.desk@safesport.org or +1 (720) 676-6417. The Help Desk hours are Monday – Friday, 8:00 a.m. – 9:00 p.m. EST, and Saturday and Sunday, 12:00 p.m. – 5:00 p.m. EST. We will do our best to get your questions answered as soon as possible.

Miscellaneous Questions

Yes. Upon submitting a donation you will receive an email, which can serve a your official tax receipt. Please be sure to keep a copy of your receipt for tax purposes.

Yes. The U.S. Center for SafeSport is a 501(c)(3) within the federal tax guidelines.

Yes. The security and confidentiality of your information is our highest priority. We use industry-standard security to protect your information and provide a safe and secure environment for online donations. We will not sell, trade or share your personal information with anyone else, nor send donor mailings on behalf of other organizations.